SCOPE OF PRIVACY POLICY

This Privacy Policy (the “Policy”) describes how Kai Family & Associates DBA Precision Pro Wash (hereinafter "our" or "us" or "we") collect, use, and disclose personal information that we obtain about you when you access or use our online and/or mobile website at precisionprowash.com (the "Site"). This Privacy Policy is part of our Terms of Use that govern your use of the Site. Unless we say otherwise, the terms in this Privacy Policy have the same meaning as they do in our Terms of Use.

Our Privacy Policy is intended to provide you with a clear explanation of how we will collect and use your personal information. For purposes of this policy, when we say “you” we mean a visitor who accesses our Site or uses our Site to obtain information from us relating to our home and/or commercial contracting solutions and/or services provided by Our Company (“Services”). Please read this Policy carefully to understand our policies and practices regarding your personal information and how we will treat it.

By accessing or using our Site in any way, such as browsing or interacting with it, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Privacy Policy, and consent to our collection and use of your personal information as described below. If you do not agree with this Privacy Policy, your option is simply not to use this Site.

Where appropriate and required by law, we will also obtain additional consent by opt-in mechanisms such as ticking a box stating your consent, choosing technical settings for a service or website, or other statements or conduct indicating your acceptance of the particular information processing in question. For your rights with respect to cookies, see our Cookie Notice, which forms an integral part of this Privacy Policy.

Our Site may contain links to other websites. The information practices or the content of such other websites is governed by the privacy statements of such other websites. We encourage you to review the privacy statements of the other websites to understand their information practices.

INFORMATION WE COLLECT FROM YOU

2.1. Generally. Most of the information we collect from you is derived from your voluntarily submitting the information to us in order to receive our Services or the functionality of our Site. We collect personal information about you directly from you, from third parties, and automatically through your use of our Site and use of our Services. For the purposes of this Privacy Policy, “personal information” means any information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified, directly or indirectly, by reference to an identifier such as a name, an email address, an identification number, location data, online or personal device identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person, including for example face data.

2.2. Information we collect directly from you. The personal information we collect from you depends on how you use our Site or Services. For example, without limitation, we may collect the following information from you in connection with the Services:

Personal Contact Information: Contact information such as your first name, last name, phone or mobile number, home and/or mailing address, and email address.

Property Information: Information associated with the specific Services you need such as home or commercial property repair details, budget, and background details about your property including address. We will not post the address of your property on our Site without your consent.

Commercial Property Contacts: For prospective business customers, we need to collect the name and contact information of the property manager and/or owner of the commercial property and their respective business titles.

Payment Information: For customers, we will need to collect your payment information such as credit card information or other billing details. If we collect such information online, it will be through a third-party payment processor who will have the duty to securely store such information.

Feedback and Photos/Videos: Customer property photos, testimonials (written or video), and reviews which may be posted on our Site only with your consent.

Other Communications: When you communicate with us in person, over the telephone, by regular mail, email, or through any interactive or automated chat or customer support feature through our Site, we collect whatever contact information and comments you may communicate to us.

We may collect the above information when you:

a) Seek information about our Services using our web-based forms that you complete or partially complete;

b) Contact us directly to inquire about our Services;

c) Book an appointment;

d) Provide responses to surveys/questionnaires;

e) Sign up for discounts and promotional offerings, including our customer referral program.

For job applicants who apply for a job with us on our Site or on our partners’ third-party websites, the following information may be collected:

Personal Contact Information: Contact information such as your first name, last name, phone or mobile number, address, and email address.

Resume and Job Application Materials: Resume, cover letter, employment and education background, references, and information about your suitability/qualifications for a job.

Your telecommunications with us may be recorded to facilitate the Services we provide to you. If you do not wish to be recorded, then you should not contact us by phone or mobile device.

2.3. Information we collect from other websites such as social networking sites. You may sign up for a promotional opportunity for our Services through a third-party website or social media platform (such as Facebook) and that third party may collect personal information from you such as your name, email address, profile picture, which we may have access to subject to the options and preferences that you have selected pursuant to your agreements with such third parties.

2.4. Information We Collect Automatically. When you visit our Site, we may automatically collect information from you by using cookies, gifs, web beacons, and other similar tracking technologies. For details, see our Cookie Notice.

OUR USE OF YOUR PERSONAL INFORMATION

3.1. To Provide the Services to You. We use the personal information that you provide us to:

Facilitate the Services you requested;

Send you emails about your account and promotional offerings, if consented to;

Maintain and support the Site, including ensuring its functionality and security;

Track compliance with our Site requirements;

Respond to your inquiries.

3.2. Develop and Enhance our Services. We may collect and use your personal information to help us develop and enhance our Services. Typically, however, we only use aggregate and statistical information in the development of our products and services, and not data directly identifiable to you.

3.3. Marketing Communication. We may use your personal information for personalized marketing or research purposes, such as to conduct market research or to tell you about our services or promotions.

3.4. Processing your Job Application. We will use the personal information you supply us to process your application and assess your qualifications for a job. For more details, refer to our Privacy Policy.

4. OUR HANDLING OF PERSONAL INFORMATION: ACCURACY, PROTECTION, MINIMIZATION, AND RETENTION

4.1. Accuracy. We take reasonable steps, as feasible, to ensure the personal information you provide us is accurate and up-to-date and to delete known out-of-date or otherwise incorrect or unnecessary personal information. We are not in control of information you or others store directly on our Site and thus have no obligation to monitor, correct or block such information until we are made aware of a need to act. You may contact us as set forth in the YOUR RIGHTS and HOW TO CONTACT US sections of this Privacy Policy to request corrections to your personal information.

4.2. Protection. We implement appropriate technical and organizational security measures to prevent and minimize risks associated with providing and processing personal information. We will notify you and take prompt action designed to prevent or stop any known unauthorized access, loss, or disclosure of your personal information.

Such security measures include, as appropriate, the use of firewalls, secure server facilities, encryption, access rights management systems and processes, reliance on well-known industry-standard processors, training of our personnel, and other necessary measures to provide appropriate protection for your personal information against unauthorized use or disclosure. Where appropriate, we may also take back-up copies and use other such means to prevent accidental damage or destruction of your personal information. If a particular part of our Site supports on-line transactions, we will use an industry standard security measure, such as the one available through "Secure Sockets Layer" ("SSL"), to protect the confidentiality and security of online transactions.

Be advised that no security system can be guaranteed to secure data, however. You should always use appropriate self-protection measures and practice safe browsing on all websites.

4.3. Storage, Minimization, and Retention. We will retain personal information to the extent such retention is adequate, relevant and limited to what is necessary for the purposes for which they are processed. In particular, we shall not retain personal information for any longer than necessary for the purposes of performing the processing outlined in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

5. DISCLOSURE OF YOUR PERSONAL INFORMATION TO THIRD PARTIES

We may contract with third-party vendors and suppliers to perform certain functions on our behalf or to enhance our existing product and service offerings, for instance, to help with hosting and storage of this Site, tracking Site use, managing job applications and marketing and communications. Such third-party contracts will obligate such third parties to safeguard personal information consistent with this Privacy Policy and applicable law. Upon knowledge that a third party is using or disclosing personal information contrary to this Privacy Policy or applicable law, we will take reasonable steps to prevent or stop the use or disclosure.

Billing Information. We may use third-party applications to process your payments. If so, when you enter payment information through the Site, you do so through an interface owned and operated by our payment processing vendor, to which you will be redirected automatically from our Site. These third parties will have access to personal information only to the extent necessary for them to perform their services on our behalf and will have the obligation to store your information securely.

Publicly Displayed Posting. Any personal information that you post, or that you consent for us to post, publicly on our Site including your photos, reviews and comments will be available to others. If you remove information that you have made public on our Site, copies may remain viewable in cached or archived pages of our Site, or if users have copied or saved that information. If you consent, we may post your testimonial or review on our Site. If you wish to update or delete your testimonial, you may contact us as indicated below in the YOUR RIGHTS and HOW TO CONTACT US sections of this Privacy Policy.

Job Applications. We will limit access to such personal information to personnel and our affiliates that need to know the information for the purposes described in this Policy, including personnel in the recruiting, human resources, legal, information technology, and the department responsible for the position for which you are applying. We may share personal information with approved third-party service providers for assistance with processing your application or for background investigations. For instance, we may use third-party employment-related search engines to post job openings and to collect job applications on our behalf on their website. Your submission of personal information on these third-party websites shall be governed by the privacy policies of those third-party websites. Upon our receipt of your personal information from these third parties, we will use your personal information as described in this Policy.

Marketing and Advertising. We may share personal information with our business partners who may share information with you about their products or services, such as homeowner financing. To opt-out of our sharing with third parties for their marketing purposes, please contact us as provided for in the YOUR RIGHTS and HOW TO CONTACT US sections of this Privacy Policy.

We may share non-personal information such as usage and visit data, along with potentially personal information such as IP Addresses to third-party partners who can help us understand the usage patterns for our Site. Such results will be in anonymous and aggregate form and will be used only for our marketing purposes or to help improve our Services. More information as to the usage of this type of data and your opt-out rights, if applicable, can be found in our Cookie Notice.

In addition, we may partner with third parties to display advertising on our behalf. Our third-party partners may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. More information as to the usage of this type of data and your opt-out rights, if applicable, can be found in our Cookie Notice.

Legally Required. We will disclose your information including your personal information where required by law, (e.g., court order or subpoena), or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement; to protect the security and integrity of our Site or Services; or to enforce or protect or rights or the rights of our users or others.

Affiliates and Corporate Successors. You agree we may disclose your information including your personal information to our affiliate companies who will abide by the requirements of this Policy including processing your data only for an acceptable reason provided in this Policy. In connection with a corporate change such as a merger or reorganization, your information may also be transferred for use in connection with such corporate change subject to the receiving party agreeing to respect your personal information consistent with this Privacy Policy. Any corporate change will be posted on our Site.

6. YOUR RIGHTS

Depending on your location, you may have certain privacy rights under applicable state, federal, or international privacy laws, such as the right to access, copy, correct, delete, and/or restrict or opt-out of certain uses of your personal information. If or when such jurisdiction-specific privacy rights become applicable to the Services, we will provide any required notices under such laws either directly in communications with you or in this section.

If you are a resident of a jurisdiction in which a particular privacy law applies and you wish to submit a request to exercise applicable privacy rights, please contact us as described in the HOW TO CONTACT US section below. Please be advised that we may not be a covered entity under such law, or certain rights in question may be subject to exceptions. In our response to you, should we not be a covered entity or should an exception exist, we will communicate why the law does not apply to us and/or which exception applies, as the case may be.

We will not discriminate against you for exercising any of these rights, nor will we deny you services, charge you a different price, or provide you with a lesser quality of services.

We may need to verify your identity before we can act on your request. In some jurisdictions, you can designate an authorized agent to make a request on your behalf. Please provide the agent with written permission, signed by you, for the agent to submit with the request. We may contact you to verify your identity and the authorized agent’s permission before we can act on your request.

Please note that we may reject or decline requests, or limit the information we provide access to, if we determine it could risk the privacy of others, or if unreasonable or repetitive, or if it would require disproportionate effort, or for which a response is not otherwise required by local law. 

As permitted by law, we may charge a reasonable fee in connection with responding in certain circumstances (such as if your request is frivolous/vexatious, repetitive, or excessive) , but we do not charge for lodging a request. If you would like to make a request, please use the contact information listed below in the HOW TO CONTACT US section of this Privacy Policy. We will respond to your request in a timing and manner consistent with applicable laws.

Please understand that we cannot delete personal information in certain circumstances, such as where retention is required for our legitimate business or recordkeeping purposes, to fulfill a transaction you initiated prior to your request, or otherwise required by law (such as for fraud prevention or legal compliance).

7. MARKETING AND INFORMATION CELLULAR TEXT MESSAGES AND TELEPHONE COMMUNICATIONS

By submitting your telephone number on our Site, you expressly consent (opt-in) to receiving marketing and informational texts and calls, including without limitation auto-dialed or pre-recorded messages, to the telephone numbers that you provide, including any mobile telephone number, by us (or on behalf of us). We will not share your mobile phone number with third-parties unaffiliated with Bright Brothers or not working on our behalf for our legitimate business purposes. You acknowledge and agree that your consent is being provided in connection with the Telephone Consumer Protection Act and that you and we both intend that your consent be interpreted as liberally and broadly as possible thereunder to validate our ability to conduct business with you via telephone/mobile/cellular device.



Such messages may include responses to your requests for information on the Services or for a quote, contact from contractors, appointment reminders, account status reminders, alerts, and/or marketing information about promotions, prices, new products and services. We also may provide you with other opportunities to opt-in to receiving such text messages on the mobile phone number(s) you have shared with us. We will not contact you via text messages or alerts for marketing purposes without your prior affirmative consent. You do not have to opt-in to text messages and alerts to use the Services, to receive a quote or to make an appointment. If you opt-in, standard messaging and data rates may apply. You can always opt-out of text messages by replying STOP and can adjust the settings on your mobile device to turn off push notifications. You may also withdraw your Consent by writing to us at the address listed below in the HOW TO CONTACT US section below. Any withdrawal of your Consent will not apply to any electronic communication(s) previously sent or in process. Your withdrawal will become effective only after we have had a reasonable time to process your withdrawal request.

8. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy at any time with effect for the future. Please review the "Last Updated" date at the top of this page to determine when this Privacy Policy was last amended. Any changes to this Privacy Policy will become effective on the date indicated above. By using the Site or providing information to us following such changes, you will have accepted the amended Privacy Policy. If we are going to use personal information collected through the Site in a manner materially different from that stated at the time of collection, then we will notify you via email and/or by posting a notice on our Site and/or your account page (if applicable) or by other means as required by law.

9. HOW TO CONTACT US

To exercise any rights described in this Privacy Policy or for answers to any questions about the collection, processing, and/or use of your personal information or to exercise your rights, please contact us by calling us at 1-866-590-9532 or by mailing us at:

Precision Pro Wash

1002 N Meridian STE 100 PMB 269

Puyallup, WA 98371